Check-in is from 2:00 PM and check-out is by 10:00 AM. If you need to arrive earlier or depart later, please let us know in advance — we’re happy to accommodate when possible.

Self-catering means you have a fully equipped kitchen to prepare your own meals. We provide a fridge/freezer, gas stove, kettle, pots, pans, dishes, and utensils. Tea and coffee are complimentary. You’re free to cook what you want, when you want — there are no restaurant hours to worry about. Nearby shops and supermarkets are a 5-minute drive away.

Yes, breakfast can be arranged on request. Please let us know in advance and we can provide a continental or full English breakfast. Otherwise, you’re welcome to use the kitchen to prepare your own.

Yes, free WiFi is available throughout the property. It’s suitable for general browsing, emails, and video calls. If you’re a remote worker with heavy bandwidth needs, please let us know and we can discuss options.

Yes, we have reliable electricity and hot water. Zambia does experience occasional load-shedding (scheduled power cuts), but these are typically brief and we have backup options. Hot water is always available.

Yes, the property is fully fenced with 24/7 security. We live on-site, and the Highlands neighborhood is a quiet, safe residential area. Free private parking is available within the secure compound.

Yes, children of all ages are welcome. The Apartment is particularly suitable for families. The property has a garden for kids to play in, though it’s not fenced for very young children — please supervise accordingly.

Yes, late arrivals are no problem. Just let us know your expected arrival time and we’ll make sure someone is available to welcome you. We can arrange airport transfers if needed.

For direct bookings, we offer flexible cancellation: cancel up to 48 hours before check-in for a full refund. For bookings via Airbnb or VRBO, their respective cancellation policies apply. We understand travel plans can change — just communicate with us and we’ll do our best to accommodate.

For direct bookings, we accept cash (USD and ZMW), VISA and MasterCard, Airtel Money and bank transfer. Bookings through Airbnb or VRBO use their secure payment systems. We’ll confirm payment details when you make your reservation.

Yes, we offer transfers from Livingstone Airport (HLA), as well as border crossings to Zimbabwe, Botswana, and Namibia. Long-distance transfers to Lusaka, Lower Zambezi, and other destinations are also available. Contact us for a quote.

Absolutely. Through our sister company Zamsato, we can arrange Victoria Falls tours, rhino tracking, sunset cruises, helicopter flights, and much more. Just tell us what interests you and we’ll handle the bookings.